Career

What clients actually pay for (it isn't the design)

Portrait of Nina Brooks

Nina Brooks

2 min

A designer presenting the reasoning behind a decision to a client

Clients rarely pay for the artefact. They pay for the confidence that a decision was made well, and that it will hold up when they defend it to someone else.

The real product

The deliverable is a proxy. What changes hands is judgement made legible — a set of decisions the client can now stand behind without you in the room.

Charging for it

When you price the decision instead of the file, the conversation shifts from hours to outcomes, and the work you are proudest of stops being the work that loses money.

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